How can we help?
Getting started
How do I create my store?
Click “Start for free”, create your account and follow the four-step setup. Your store is online as soon as you finish.
How do I add a product?
In your admin, go to Products and click “Add product”. Add a title, photos, a price and how many you have in stock, then save.
How do I change how my store looks?
Open Online Store in your admin. Pick a style, choose your colors, write your welcome message and see every change in the live preview before you publish.
Can I have more than one store?
Yes. Open the menu with your store name in the top right of the admin and choose “Create another store”.
Orders and shipping
How do I fulfil an order?
Open the order from Orders, add a tracking number if you have one and click “Mark as fulfilled”.
How do I refund or cancel an order?
Open the order and choose Refund or Cancel order. The amount goes back to the customer and the items return to your stock.
How do I set shipping prices?
Go to Settings, Shipping and delivery. Add rates such as Standard or Express, and optionally offer free shipping above an order amount.
How do discount codes work?
Create a code under Discounts as a percentage or fixed amount, with an optional minimum order. Customers enter it at checkout.
Payments and plans
How do I test my checkout?
Your store starts in test mode. Place an order with card 4242 4242 4242 4242, any future date and any security code.
When can I accept real payments?
Live payments are coming soon. Until then, your checkout runs in test mode so you can prepare everything.
How do I change my plan?
Go to Settings, Plan in your admin and pick a different plan. The change applies straight away.
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Learn from other sellers
Swap tips, share wins and get advice from merchants who've been there. The zeyweb community forum is opening soon.